Service Desk Analyst Contract Full Time NEW

About Our Client

BB Recruitment is currently partnering with several high-performing internal IT teams across Perth’s CBD and Inner Suburbs who are seeking experienced Service Desk Analysts to support their growing business needs. These positions suit professionals looking to progress in their IT support careers, whether you’re currently in a Level 1 role ready to take the next step or already operating at Level 2. You’ll be joining collaborative environments where technology, service, and personal development are at the forefront.

The Opportunity:

As a Service Desk Analyst (Level 1 & 2), you will serve as the primary point of contact for end-user support, addressing hardware, software, systems, and networking issues. You’ll work closely with internal IT teams to ensure all issues are resolved efficiently, escalate when necessary, and maintain high levels of customer satisfaction. These roles are ideal for candidates who enjoy solving technical problems, learning new systems, and delivering quality support within a structured team environment.

Key Responsibilities:

• Respond to technical support requests via phone, email, and ticketing systems
• Diagnose and resolve Level 1 issues, including account lockouts, password resets, and hardware issues.
• Resolve Level 2 issues: Windows OS errors, Office 365 issues, network/connectivity problems
• Provide support for desktop/laptop, mobile, and peripheral devices
• Escalate complex issues to infrastructure or specialist teams as required
• Assist with onboarding of new staff, device setups, and software rollouts
• Document issues and resolutions to contribute to the internal knowledge base
• Contribute to team projects, including upgrades, migrations, and system improvements
• Maintain a high standard of customer service at all times

What We’re Looking for: Core Skills & Experience:

• 1–2 years’ experience in an IT support or help desk environment
• Strong working knowledge of Microsoft Windows 10/11, Office 365, and Active Directory
• Experience using IT ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
• Familiarity with basic networking (DNS, DHCP, VPNs, LAN/WAN support)
• Confident troubleshooting hardware, peripherals, printers, and mobile devices
• Strong interpersonal skills and the ability to communicate with both technical and non-technical users
• Ability to work under pressure, manage multiple tasks, and prioritise effectively

• ITIL Foundation certification or working knowledge of ITIL processes
• Exposure to SCCM, Intune, or remote management tools
• Knowledge of macOS, iOS/Android, and cloud-based platforms (e.g. Azure, M365 Admin)
• Scripting or automation knowledge (e.g., PowerShell) is a bonus
• Previous experience supporting hybrid or remote work environments

What Our Clients Offer:

• Competitive salary packages ranging
• Permanent, full-time roles with well-established organisations
• CBD-based offices with easy public transport access
• Opportunities to progress into Level 2/3, systems, or cloud support roles
• Training, mentoring, and internal development pathways
• Supportive and team-focused IT departments
• Flexible working options are available depending on the organisation

How to Apply:

If you’re ready to grow your IT support career with trusted internal IT teams across Perth, we want to hear from you! Please call Christopher for a private and confidential chat.